Privacy Policy

Last Updated: October 15, 2026

1. Introduction

Quality Bathtub Refinishing (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, www.qualitybathtubrefinishingnc.com, contact us, request an estimate, or use our refinishing services.

Our services include bathtub refinishing, shower refinishing, sink refinishing, countertop refinishing, ceramic tile refinishing, and fiberglass tub repair.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required, we will request it as appropriate.

2. Information We Collect

We may collect the following categories of information depending on how you interact with our website and business.

Personal Information You Provide

When you contact us, request a quote, or arrange a service, you may provide:

  • Name
  • Email address
  • Telephone number
  • Service address or general location
  • Details about your bathtub, shower, sink, countertop, tile, or other refinishing project
  • Photographs or other information you voluntarily submit about your project
  • Information contained in messages, inquiries, or customer communications

Transaction and Service Information

If you proceed with a service, we may maintain relevant information such as estimates, approved work details, invoices, payment records, appointment information, and service history.

Payment card or bank details are not requested through ordinary website inquiries. If payment information is collected or processed, it will be handled through the applicable payment method or provider.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and tools in use. This may include:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and time spent on the website
  • Referring website or traffic source
  • General website interaction and performance information

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, understand website traffic, remember preferences, and measure advertising performance where applicable.

You can manage cookies through your browser settings. If a cookie consent mechanism is provided, you may also use the available settings to manage eligible cookie categories.

3. How We Use Your Information

We may use collected information to:

  • Respond to questions and service inquiries.
  • Prepare and communicate estimates.
  • Schedule and coordinate refinishing appointments.
  • Provide requested services and customer support.
  • Communicate about project requirements, progress, invoices, or follow-up care.
  • Process payments and maintain business records.
  • Improve our website, services, and customer experience.
  • Monitor website performance and troubleshoot technical issues.
  • Measure marketing and advertising effectiveness where applicable.
  • Protect our website, customers, and business against fraud, misuse, and security risks.
  • Meet legal, regulatory, accounting, and recordkeeping obligations.

We will use personal information for purposes consistent with the reason it was collected, as otherwise permitted by law, or with your consent where required.

4. How We Share Information

We do not disclose personal information indiscriminately. We may share information in the following circumstances:

Service Providers

We may use trusted third-party providers to support website hosting, communications, analytics, security, scheduling, payment processing, or other business operations. These providers may process information as needed to perform their services.

Website Analytics and Advertising

Depending on the tools enabled on our website, certain technical or browsing information may be processed by analytics, advertising, video, mapping, or security providers. These providers may have their own privacy policies and data-handling practices.

We will update this policy if our data practices materially change.

Legal and Security Requirements

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, investigate suspected fraud, or protect the safety of our customers or others.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, or sale of assets, relevant information may be transferred as permitted by applicable law.

We do not sell personal information for money as part of our ordinary business operations. If our use of advertising or tracking technologies constitutes a regulated sale or sharing of personal information under an applicable law, we will provide any required disclosures and choices.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business and payment records, resolving disputes, enforcing agreements, and meeting legal obligations.

Retention periods depend on the type of information and the circumstances in which it was collected. When information is no longer needed, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we take reasonable steps to protect the information entrusted to us.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to certain personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Obtain a copy of certain information in a portable format.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain targeted advertising, sale, or sharing activities where applicable.
  • Appeal a privacy request decision where the law provides that right.

These rights are subject to applicable legal requirements and exceptions. They may not apply in every situation or jurisdiction.

To make a privacy request, contact us using the details in the Contact Us section below. We may need to verify your identity before processing a request. We will respond within the time required by applicable law.

8. Children’s Privacy

Our website and services are intended for people seeking residential or commercial refinishing services. We do not knowingly collect personal information directly from children in circumstances where parental consent is legally required.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

9. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We do not control the privacy practices or content of external websites. We encourage you to review their privacy policies before submitting personal information.

10. United States and State Privacy Laws

We aim to handle personal information in accordance with applicable United States and state privacy laws. Specific rights and obligations depend on the relevant law and whether it applies to our business and the information concerned.

If you are a North Carolina resident or reside in another state that provides applicable privacy rights, you may contact us to ask about your available options.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, business practices, or legal obligations.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Quality Bathtub Refinishing

Website: https://qualitybathtubrefinishingnc.com/

Email: qualityrefinishing6@gmail.com

Phone: 336-912-0544