Terms & Conditions
Last Updated: October 15, 2026
1. Introduction
Welcome to Quality Bathtub Refinishing. These Terms & Conditions govern your use of our website, www.qualitybathtubrefinishingnc.com, and explain general terms relating to our refinishing and repair services.
Our services include bathtub refinishing, shower refinishing, sink refinishing, countertop refinishing, ceramic tile refinishing, and fiberglass tub repair.
By accessing our website, you agree to use it lawfully and responsibly. These website terms do not replace a separate written estimate, work order, warranty, or service agreement that you may receive for a specific project. Where a separate agreement applies, its project-specific terms will govern the work to the extent provided by that agreement and applicable law.
2. Website Information
We make reasonable efforts to keep the information on our website accurate and current. However, service descriptions, photographs, examples, and general information are provided for informational purposes.
Website content may not describe every condition, material, limitation, or requirement that applies to an individual project. We may update website content, service descriptions, or other information without prior notice.
3. Service Inquiries and Estimates
You may contact us to ask questions or request an estimate for a refinishing or repair project.
An inquiry or estimate request does not, by itself, create a confirmed appointment or guarantee that we will perform the requested work.
Any estimate may depend on the information available at the time, including:
- The type and material of the surface.
- The existing condition of the bathtub, shower, sink, countertop, tile, or other surface.
- The extent of visible damage and any additional preparation or repair required.
- The requested finish, color, and scope of work.
- Site access and other project-specific conditions.
If an inspection or additional information is needed, the estimate may be revised before work begins. Any material change in price or scope should be discussed and documented as required by the applicable agreement and law.
4. Scope of Work
The services to be performed will be determined by the estimate, work order, or written agreement accepted for your project.
Only the work specifically included in the agreed scope is included in the quoted price. Additional repairs, preparation, materials, or services may require a separate written approval and may involve additional charges.
Refinishing is generally intended to restore the appearance of an existing surface. It is not automatically equivalent to replacing a fixture or correcting every underlying structural, plumbing, moisture, or installation problem.
If an existing surface is unsuitable for the requested service, we may discuss alternative options before proceeding.
5. Customer Responsibilities
Before work begins, customers are responsible for:
- Providing accurate information about the surface and its known condition.
- Informing us about previous repairs, coatings, refinishing work, or known water damage where relevant.
- Ensuring that the work area is accessible at the agreed appointment time.
- Removing personal belongings and other items from the immediate work area, unless otherwise agreed.
- Arranging access to the property and providing any necessary access instructions.
- Keeping children, pets, and unauthorized persons away from the work area during service and curing.
- Following the care, ventilation, curing, and usage instructions provided for the completed work.
Please inform us of any special access requirements or site conditions before the appointment.
6. Scheduling and Appointments
Appointments are arranged according to availability, project requirements, and the information provided by the customer.
We will make reasonable efforts to attend at the agreed time. However, scheduling may be affected by circumstances such as unexpected job conditions, previous project delays, material availability, weather-related access issues, or other events beyond our reasonable control.
If a schedule change becomes necessary, we will make reasonable efforts to communicate with the customer and arrange an alternative time.
Any cancellation, rescheduling, deposit, or fee terms specifically agreed for a project will be governed by the applicable written agreement and relevant law.
7. Pricing and Payments
Pricing and payment requirements will be communicated through the applicable estimate, invoice, or service agreement.
Unless otherwise agreed in writing, customers should not assume that optional services, additional repairs, replacement parts, or work outside the approved scope are included in the original price.
Any deposit, payment schedule, or additional charge must be disclosed and handled in accordance with the applicable agreement and law.
Customers should review their estimates and invoices and raise any questions before approving additional work or making payment.
8. Results and Service Limitations
Refinishing results depend on factors such as surface material, existing damage, previous coatings, preparation requirements, and proper care after completion.
Although our goal is to improve the appearance and usability of eligible surfaces, we do not guarantee that every surface will look identical to a brand-new replacement or that all underlying defects will be eliminated.
For further information, please review our Service Disclaimer and any written warranty or care instructions supplied for your project.
9. Warranty and Workmanship
Any warranty or workmanship guarantee offered for a project will be governed by its written terms, including its duration, coverage, exclusions, and claim procedure.
Please review the applicable warranty before approving the work. Do not assume that a particular warranty period or coverage applies unless it is confirmed in writing.
Nothing in these Terms & Conditions is intended to remove any consumer rights or remedies that cannot legally be excluded or limited.
10. Website Use and Intellectual Property
Unless otherwise stated, the text, branding, photographs, graphics, design elements, and other content on this website are owned by or used with permission by Quality Bathtub Refinishing.
You may view and use the website for personal, non-commercial purposes. You may not reproduce, republish, distribute, modify, or commercially exploit website content without appropriate authorization, except where permitted by law.
You agree not to use the website to transmit malicious code, interfere with its operation, attempt unauthorized access, submit fraudulent inquiries, or engage in unlawful activity.
11. Third-Party Links and Services
Our website may include links to third-party websites or tools for convenience. We do not control external websites and are not responsible for their content, availability, policies, or practices.
Your use of third-party services may be subject to separate terms and privacy policies.
12. Limitation of Liability
To the extent permitted by applicable law, Quality Bathtub Refinishing will not be responsible for indirect, incidental, special, or consequential losses arising from the use of this website or reliance on general website information.
This section does not exclude or limit liability where doing so would be unlawful, including any applicable rights or remedies relating to the services actually agreed and performed.
Nothing in these Terms & Conditions is intended to exclude liability for fraud, intentional misconduct, or other liability that cannot legally be excluded.
13. Indemnification
To the extent permitted by law, you are responsible for losses or claims arising from your unlawful use of the website or your violation of these Terms & Conditions.
This section does not require you to indemnify us for our own negligence, misconduct, or other liability where such a requirement would be unlawful.
14. Governing Law
These Terms & Conditions are intended to be interpreted in accordance with the applicable laws of North Carolina and other applicable United States laws, without overriding any mandatory consumer protections.
Any dispute relating to a specific service may also be governed by the terms of the written agreement for that project.
15. Changes to These Terms
We may revise these Terms & Conditions when our website, services, or business practices change. The updated version will be published on this page with a revised date.
Your continued use of the website after an update indicates that you have had the opportunity to review the revised terms. Any separate consent or agreement required by law will still be obtained where necessary.
16. Contact Us
If you have questions about these Terms & Conditions or our services, contact us:
Quality Bathtub Refinishing
Website: https://qualitybathtubrefinishingnc.com/
Email: qualityrefinishing6@gmail.com
Phone: 336-912-0544